CSI:Bahamas - Customer Service Issues

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CSI: Bahamas (Customer Service Issues)

Is A Tool To:

(a) Identify Customer Service Issues

(b) Investigate Complaints and Concerns (Follow-Up, Mystery Shop etc.)

(c) Bridge the divide between Businesses and Customers

(d) Correct Issues which prevent Customers from feeling valued

(e) Allow Businesses to put their Customer Retention policies into play

(f) Bring about CHANGE through ACTION